Terms & Conditions

Welcome to the EquiTens website. By accessing this website and purchasing or using EquiTens products, you agree to the following Terms & Conditions. If you do not agree with these terms, please do not use this website or purchase the product.

General Use

By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

Product Use

EquiTens products are designed for use on horses and must be used according to the provided instructions.

Improper use, modification of the device, or use in ways not recommended by EquiTens is done at the user’s own risk.

Users are responsible for ensuring the device is used safely and appropriately.

Animal Response Disclaimer

Every horse is different and may respond differently to stimulation devices or training equipment.

EquiTens does not guarantee that every horse will tolerate, accept, or respond positively to the device.

A horse’s dislike, behavioral reaction, or refusal to use the device does not indicate a defect in the product.

Veterinary Disclaimer

Information provided on this website or through EquiTens products is for general informational purposes only and is not intended as veterinary advice.

Always consult a qualified veterinarian before introducing new equipment, therapy devices, or training tools to your horse, especially if the horse has medical conditions or sensitivities.

Limitation of Liability

To the fullest extent permitted by law, EquiTens shall not be liable for any injury, damage, loss, or claim arising from the use or misuse of our products.

This includes, but is not limited to:

Injury to horses
Injury to riders, handlers, or third parties
Property damage
Indirect or consequential damages

By purchasing and using EquiTens products, the customer accepts full responsibility for the use of the product.

Orders and Payment

All orders are subject to availability and confirmation of payment.

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or violate these Terms & Conditions.

Prices are subject to change without notice.

Shipping

Shipping times may vary depending on the destination and shipping provider.

EquiTens is not responsible for delays caused by shipping carriers, customs processes, or other circumstances beyond our control.

Returns and Refund

Returns and refunds are governed by our Refund Policy, which can be found on our website.

Customers are encouraged to review the Refund Policy before making a purchase.

Intellectual Property

All content on this website, including but not limited to:

Logos
Product designs
Images
Text
Graphics
Branding

is the property of EquiTens and may not be copied, reproduced, distributed, or used without written permission.

Website Accuracy

We strive to ensure that all information on this website is accurate and up to date. However, we do not guarantee that all descriptions, pricing, or other content are completely error-free.

We reserve the right to correct errors or inaccuracies at any time.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of [Your Country / State].

Any disputes arising from the use of this website or purchase of EquiTens products shall be handled in the appropriate courts of that jurisdiction.

EquiTens Full Refund Policy

Thank you for purchasing EquiTens. We want you to be satisfied with your purchase. Please review our refund and return policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

The product is unused and in the same condition that you received it
The item is in its original packaging
You provide a receipt or proof of purchase

Returns requested after 30 days may not be accepted.

2. Non-Returnable Items

We cannot accept returns for:

Products that have been used, damaged, or altered
Items returned without original packaging
Final sale or clearance items (if applicable)
Any product returned more than 30 days after delivery

3. Defective or Damaged Products

If your EquiTens device arrives damaged or defective, please contact us within 7 days of delivery with:

Your order number
Photos of the issue
A description of the problem

We will review the claim and may offer a replacement, repair, or full refund if the defect is confirmed.

4. Return Process

To initiate a return, please contact us at:

Email: jemz24@live.co.uk

Subject Line: Return Request – Order #

If your return is approved, we will provide instructions on how and where to send your product.

Returns sent without prior authoristion may not be accepted.

5. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.

6. Refunds

Once we receive and inspect your return:

You will be notified of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account.

Animal Response Disclaimer

Because every horse responds differently to new equipment and stimulation devices, a horses dislike behaviour reaction, or refusal to use the product does not qualify as a defect.

Refunds or returns will not be issued solely because a horse does not tolerate the Equitens device, provided the product is working correctly.

We recommend introducing the device slowly with the smaller pad first to help your sensitive horse tolerate it.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at the email listed above.

If you have any questions about this policy, please contact us: 07536080080